How to Sign in and Withdraw from CoinEx

Jan 17, 2024

How to sign in to CoinEx?

How to sign in to CoinEx account [PC]

1. Go to the official website of CoinEx www.coinex.com, and then click [Sign in] at the right corner of the top.

2. After entering your registered email account or mobile number, and enter your [Password], click [Sign In]. Based on your 2FA binding tool, enter your [SMS code] or [GA code] and then you are done.

How to sign in to CoinEx account [Mobile]

Sign in to your CoinEx account via CoinEx App

1. Open the CoinEx App [CoinEx App IOS] or [CoinEx App Android] you downloaded, click on the profile icon in the upper left corner.

2. Click on [Please sign in]

3. Enter [your Email address], enter [your password], click on [Sign in].

We have completed the sign in.

Sign in to your CoinEx Account via Mobile Web (H5)

1. Go to the official website of CoinEx www.coinex.com on your phone, and then click [Log in] at the right corner of the top.

2. Enter [your Email address], enter [your password], click on [Sign in].

3. Slide to complete the puzzle

4. press [send code] to receive Email verification code to your Email-box, then fill it in [Email verification code], press [submit]

We have completed the sign in.

Frequently Asked Questions (FAQ) about Sign in

Why can’t I receive emails?

If you didn’t receive your email, you can try the following steps:
1. Check whether you can send and receive emails normally in your Email Client;
2. Please make sure your registered email address is correct;
3. Check whether the equipments for receiving emails and the network is functioning;
4. Try looking for your emails in Spam or other folders;
5. Set up the whitelist of address.
You can click on the blue words to check: How to set up your whitelist for CoinEx emails

The email addresses to be included in the whitelist:

[email protected]
[email protected]
[email protected]
[email protected]

If none of the provided solutions can solve your problem, please submit a ticket for help.

Why can’t I receive SMS?

The network congestion of the mobile phone may incur the problem, please try again in 10 minutes.
However, you can try to solve the problem following the steps below:

1. Please make sure the phone signal is working well. If not, please move to a place where you can receive a good signal in your phone;

2. Turn off the function of the blacklist or other ways to block SMS;

3. Switch your phone to Airplane Mode, reboot your phone and then switch off Airplane Mode.
If none of the provided solutions can solve your problem, please submit a ticket.

Why I Receive Unknown Sign-in Notification Email？

Unknown Sign-in Notification is a safeguard measure for account security. In order to protect your account security, CoinEx will send you an [Unknown Sign-in Notification] email when you login on a new device, in a new location, or from a new IP address.

Please double check whether the sign-in IP address and location in the [Unknown Sign-in Notification] email is yours:
If yes, please ignore the email.
If no, please reset the log-in password or disable your account and submit a ticket immediately to avoid unnecessary asset loss.

How to Withdraw Cryptos at CoinEx

How to withdraw Cryptos from CoinEx [PC]

How to withdraw Cryptos from CoinEx to external platforms or wallets [PC]

1. Visit coinex.com and log in to your account successfully, choose [Withdrawal] in the drop-down menu of [Assets] on the upper right corner.

2. Take USDT-TRC20 as an example:

1) Search Coin Type [USDT]
2) Click [Normal Transfer]
3) Choose the same Protocol Type [USDT-TRC20] as your recipient platform.
3) Enter [Withdrawal Address]
4) Enter [Withdrawal Amount]
5) Click [Submit] after confirmation.

3. Based on your 2FA binding condition, enter [SMS code] or [Google Authenticator Code] for verification.

4. Confirm the withdrawal information in your email box with a system email with title of【CoinEx】Withdrawal confirmation.
Click [Reconfirm] after double-checking the withdrawal amount and withdrawal address.

Tip: For security purpose, this link is valid for ONLY 30 minutes. If you did not perform this action, please change your password or submit a ticket.

5. When the page will jump to [Confirm Withdrawal] page, please click [Authorize] after confirmation to submit the withdrawal request successfully.

6. Once the withdrawal is sent out successfully, you will receive a system email with the title of【CoinEx】Withdrawal Request Verified. Please check it in time.

Tip: If you withdraw cryptos to another CoinEx account, it is recommended to use [Inter-User Transfer] without withdrawal fee.

How to Use Inter-User Transfer to Withdraw Crypto?

If you withdraw cryptos to another CoinEx account, it is recommended to use [Inter-User Transfer] without withdrawal fee.

1. Visit coinex.com and log in to your account successfully, choose [Withdrawal] in the drop-down menu of [Assets] on the upper right corner.

2. Take USDT-TRC20 as an example:

1) Search Coin Type [USDT]
2) Click [Normal Transfer]
3) Choose Protocol Type [Inter-User Transfer]
3) Enter your recipients CoinEx account (email/mobile)
4) Enter [Withdrawal Amount]
5) Click [Submit] after confirmation.

3. Based on your 2FA binding condition, enter [SMS code] or [Google Authenticator Code] for verification.

4. Your registered email will receive a system email with title of【CoinEx】Withdrawal confirmation.
Click [Reconfirm] after double-checking the withdrawal amount and withdrawal address.

Tip: For security purpose, this link is valid for ONLY 30 minutes. If you did not perform this action, please change your password or submit a ticket.

5. When the page will jump to [Confirm Withdrawal] page, please click [Authorize] after confirmation to submit the withdrawal request successfully.

6. After finishing the above process, your withdrawal will be sent out successfully. Please ask your recipient to check his/her account.

Tip: If you withdraw cryptos to other platform, please use [Normal Transfer].

How to withdraw Cryptos from CoinEx [Mobile]

You can withdraw your digital assets to external platforms or wallets via their address. Copy the address from the external platform or wallet, and paste it into the withdrawal address field on CoinEx to complete the withdrawal.
1. Open AscendEX App, click on [Assets].

2. Click on [Withdraw]

3. Search the coin you want to withdraw.

1 - Search the coin you want to deposit. The coin you want will appear at "Coin List".
2 - Press this coin at "Coin List".

4. Take USDT as an example.

Select USDT
Select Public Chain Type (fees are different for different chain type)
Copy the withdrawal address from an external platform or wallet, and paste it into the withdrawal address field on CoinEx. You can also scan the QR Code on the external platform or wallet to withdraw.
Enter Actual Amount you want to withdraw.
Check free
Click on [Send code] to get the email/SMS verification code.
enter code that you received.
press [Withdraw Now]

Frequently Asked Questions (FAQ) about Withdrawal

How long does it take my withdrawal to arrive?

Three procedures of a cryptocurrency transfer: Withdrawn ➞ Block Confirmations ➞ Deposited.
1. Withdrawn from CoinEx: Our system will automatically conduct the internal check and audit your withdrawal request. The time of auditing can vary from the withdrawal amount. In general, the withdrawal will be sent out within 5-15 minutes automatically. It will be slightly delay for a large-amount withdrawal, which will sent out within 15-30 minutes. If your withdrawal hasnt been sent for a long time, please submit a ticket for assistance.
2. Block Confirmations：TXID will be found on [Withdrawal Records] to check the transfer status once available. You can also enter your withdrawal address on the explorer of the corresponding coins/tokens to check TXID and transfer status.
3. Deposited on the recipient platform: Withdrawal will be completed once it has enough blockchain confirmations requested by the recipient platform.
Tip: Please contact the receipt platform for help if the withdrawal was sent out successfully from CoinEx but you still didn’t get it.

Is there any minimum or maximum limit for withdrawal?

CoinEx only sets a MINIMUM limit for cryptocurrency withdrawal.

Minimum withdrawal

Click to check Minimum Withdrawal

What should I do if I didnt receive the asset after a withdrawal?

1. If withdrawal status shows "Confirming", please check and confirm your verification email.
2. If withdrawal status shows "Pending", please wait for system auditing process.
3. If withdrawal status shows "Passed" but no TXID for a long time, please submit a ticket for help.
4. If withdrawal status shows "Sent" but not received yet, please click TXID to check the transfer status on the explorer.
5. If withdrawal status shows "Sent" with enough confirmations on the explorer but not received yet, please contact the receipt platform for assistance.

Is there any withdrawal fee for withdrawals?

Withdrawal from CoinEx requires withdrawal fee, namely miner fee. (Except for BCH withdrawal)
In cryptocurrency system, every single transition with detailed information is recorded in a "Ledger", including input/output wallet address, amount, time, etc.
This "Ledger" is known as blockchain records, 100% transparent and unique. The person who record the transaction on the "Ledger" is called miner. In order to attract miners to speed up the process of transaction confirmation, you will need to pay a certain amount of fee to miners when transferring assets. To guarantee instant confirmation of your transaction, CoinEx will calculate and readjust to optimal miner fees based real-time crowdedness of blockchain network accordingly.
Kind Reminder: When withdrawing to an address in CoinEx, [Inter-user Transfer] is recommended. By entering its CoinEx account (Mobile or Email), your assets will be transferred within CoinEx system instantly without need of on-chain confirmations or fees.

Withdrawal Fee

Click to check Withdrawal Fee

Can I canceled my withdrawals ?

1. If the withdrawal status is "Confirming" or "Pending", you can click [Cancel] on [Withdrawal Records] page to cancel your withdrawal.
2. Withdrawal cancellation is not available if the withdrawal status is "Audited" or "Sent". If your coins are sent in the network, please contact support from your recipient for help. However, if you do not know the owner of this address, your assets will be LOST and NOT refundable.

Can I withdraw to a Smart Contract address?

CoinEx does not support withdrawal to a smart contract address. If your assets are lost due to the withdrawal to a smart contract address, CoinEx will not retrieve them for you. Please double check the recipient address when making a withdrawal.

Inter-User Transfer

When using [Inter-user Transfer] for withdrawal, your assets will be transferred within CoinEx system instantly without need of on-chain confirmations or fees.
What you need to do is to contact the recipient to confirm the receipt. If you withdraw to your another CoinEx account, you can just log in the account and check the balance. Transaction ID and blockchain confirmation are not needed.

What Should I Do if I Withdraw to the Wrong Address?

1. You can click [Cancel] on the Withdrawal Records page to cancel your withdrawal if the status of withdrawal is "Confirming" or "Pending".
2. Your withdrawal cannot be canceled if the status is "Audited" or "Sent". Digital currency transactions are irreversible. Once withdrew, only the receiver can return the coin to you, so CoinEx is unable to help you get it back. In this case, we suggest you contact the recipient platform of the wrong address for help. If you do not know whose address is, the assets will not be recovered.

What Should I Pay Attention to When Withdrawing a Label Coin?

Coin Type	Label Type
CET-CoinEx Chain	Memo
BTC-CoinEx Chain	Memo
USDT-CoinEx Chain	Memo
ETH-CoinEx Chain	Memo
BCH-CoinEx Chain	Memo
BNB	Memo
DMD	Memo
EOS	Memo
EOSC	Memo
IOST	Memo
LC	Memo
ATOM	Memo
XLM	Memo
XRP	Tag
KDA	PublicKey
ARDR	Message
BTS	Message

Tips: When withdrawing label coins above from CoinEx, you are supposed to fill in the withdrawal address and Memo/Tag/Payment ID/Message based on the requirement of your receiving platform. If you forget to attach labels, your assets will be LOST and NOT refundable. Please be careful to avoid unnecessary property loss!